Here’s How
FinanceMutual Just
Got Better for Your Business
Your Inside Look at This Quarter’s Biggest Updates
Last time, we introduced Driver’s License Scanning and gave you a sneak peek at our Customer App. This time, we’re taking another big step forward—with updates designed to make payments smoother, more transparent, and more secure for your business.
Key Update:
Smarter, Fairer Transaction Fees
No one likes hidden costs. That’s why transaction fees across FinanceMutual payment plans are now transparent and easy to understand.
What’s new?
ACH (Bank Transfer) is now cheaper
Only $2 or 1.9% per payment.
Cards (Credit/Debit)
$3 or 3% of the payment amount.
No surprises
All amounts (recurring, today’s payment, payoff) are now shown, including fees, so there’s no confusion.
ACH savings highlighted
See how much your customers save with bank payments (e.g., “Customer saves $35.52 over the contract with Bank Payments”).
Why this matters for your business:
Encourages more customers to pay via bank transfer, resulting in lower costs for everyone.
Transparent pricing builds trust and fewer disputes.
Easy to explain since savings are shown directly on contracts and proposals.
The Customer Panel Just Got Smarter
Your customers now see payments the way they should — simple and transparent. All upcoming payments are shown with the transaction fees already included, so there are no hidden surprises.
When customers choose bank transfers, the panel highlights how much they save.
The result? More customers pick the lower-cost method, your business spends less on fees, and everyone feels confident about what they’re paying.
Introducing Our New Dispute Handling System
Payment disputes can be stressful. We’ve built a streamlined dispute resolution system to ensure transparency, timely resolution, and seamless document workflow. Faster resolutions mean you can focus on growing your business instead of chasing disputes.
Key features:
Dispute tab (visible only if a dispute exists) → clear status updates like New, Pending, Submitted, Verified.
Upload & track documents right from your panel.
Admin reviews & requests more info if needed, with email/in-app notifications.
Outcome handling → if you win, funds are returned; if lost, clear recordkeeping ensures no confusion.
Here’s how this process works:
1. Dispute Raised
Customer files a dispute → flagged in Business Panel.
2. Notification
You receive an alert with contract details + dispute fee.
3. Document Submission
Upload supporting documents in the panel (re-upload if required).
6. Case Closed
Status updated → full log maintained.
5. Decision
4. Admin Review
Team verifies submitted documents.
Now Live: The Customer App That Simplifies Everything
If you haven’t introduced your customers to the FinanceMutual app yet, now’s the time. The app gives your customers a simple way to:
Track in Real Time
Customers get a clear view of their payment plans anytime.
Pay Anywhere
Secure payments anytime, anywhere with just a few taps.
Stay Ahead
Upcoming payments are shown upfront with fees included.
See Savings Clearly
Clear savings are highlighted when choosing bank transfers.
Download our app!
Blog Spotlight
Customer Financing Solutions:
A Complete Guide
Not sure how to best set up financing for your customers? Our latest guide breaks it all down step by step.
Wrapping Up!
We’re here to help you get paid faster, cut costs, and keep customers happy. And this is just the start. More enhancements are on the way!
Stay Tuned!
We're here and ready to assist you! Get in touch with us for any questions you may have.
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